How can we help?

Reach the support team

• Phone: +91 91727 40899. Call for anything urgent.
• Email: hello@softexmedia.com. Put your project name in the subject line.
• Form: use the support request form below. It reaches the same team.

If you have a WhatsApp group or account manager for your project, you can raise it there as well.

What to include

A few details help us fix things faster:

• Your project or company name
• What is affected: a campaign, website, landing page, form, CRM, WhatsApp flow or report
• What you expected to happen and what happened instead
• When it started, and the page link or campaign name
• Screenshots, if you have them

Treat these as urgent

Call us rather than emailing if:

• Your website or a live landing page is down
• Leads have stopped arriving in your inbox, CRM or WhatsApp
• A live campaign has been rejected, paused or limited by Google or Meta
• You see a payment, billing or access problem on an ad account

For new campaigns, new pages, creative requests and report questions, use email or the form, or speak to your account manager.

Not a client yet?

This page is for current clients. For a new project, go to Contact or call the number above. For general questions about our services, see the FAQ.